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Frequently asked questions

How is Roam different from a daily rental or a lease?

Daily rentals get expensive past a week or two. Leases lock you in for three or four years. Roam sits in between. You get the latest vehicles from top brands, billing flexibility with weekly or monthly payments, and no long-term contract. Drive for as long as you need and return when you're done.

What's included in my plan?

Every plan covers routine maintenance and customer support. Roadside assistance depends on the protection plan you choose. Insurance is required and has a separate cost. On Short-Term plans you can use your own auto policy or credit card rental coverage instead of Roam's, at no cost. On Long-Term plans, Roam's insuranc

How long can I drive, and can I cancel?

Drive as long as you need — days, weeks, months, or longer. Cancel anytime after your minimum term. Short-Term plans (7 to 29 days) are prepaid, so unused days aren't refunded. On Long-Term plans (30+ days), unused days after the first 30 are refunded on a pro-rated basis. No long-term contracts or penalties.

How do payments and deposits work?

Short-Term plans are paid upfront. Long-Term plans are pay-as-you-go, billed weekly or monthly to your credit card. Every plan requires a fully refundable security deposit, returned when you bring the vehicle back. You see the full breakdown in checkout.

How do I get my car?

Pick up from one of Roam's service locations — for example, our Etobicoke office at 863 Kipling Ave — or have it delivered to your home or office for a fee. We can often have you on the road same-day or next day.

Can newcomers to Canada rent with Roam?

Yes. Roam is a rental, not a loan or a lease, so no financing approval is required. We accept foreign driver's licences for international visitors and newcomers to Canada. The minimum driver age is 23. Roam runs a soft credit check with zero impact on your credit score.

Can my company use Roam?

Yes. Roam offers several options for businesses and teams. Roam provides vehicles to organizations of all sizes, from small startups to large enterprises like Netflix, Amazon, and Deloitte. For fleets of 5+ vehicles, see Roam's dedicated fleet management products and services at roamfleet.ca.