Membership & plan limits
What each plan includes, the usage panel that shows how much of it you are using, and exactly what happens when you go over or cancel.
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3dCMS has a free plan and three paid ones. The plan buys the platform (how many sites you can publish, how much you can store, how much AI runs on our keys), and everything else in this manual works the same on all four.
| Free | Starter | Developer | Worldbuilder | |
|---|---|---|---|---|
| Published sites | 5 | 25 | 100 | 500 |
| Asset storage | 0.25 GB | 3 GB | 15 GB | 40 GB |
| Library files | 1,000 | 5,000 | 25,000 | 100,000 |
| Scene weight cap | 200 pts | Uncapped | ||
| AI generations (your key) | 25/day | 150/day | 400/day | 1,000/day |
| Managed AI credits (when the deployment has a platform AI key) | None | 300/mo | 900/mo | 2,000/mo |
| QR share codes | 3dCMS-branded | Unbranded | ||
| "Made with 3dCMS" badge | Shown | Hidden | ||
| Your own branding | No | On 1 site | On 10 sites | On every site |
| Download your site | Not included | Included | ||
The Membership section
On your Account page, Membership shows which plan you're on, what it actually includes, and a usage panel with three rows (published sites, asset storage, and library files), each read as "used / your limit". Paid members get a Manage billing button that opens the hosted billing portal for invoices, payment details, tier switches, and cancelling.
The portal can also edit the details on your account: billing email, name, address and tax ID. The address is the one worth knowing about, because it's what your tax is computed from on every renewal, not just the first charge. Move country and change it there, or you'll keep being charged the old rate indefinitely with nothing to warn you.
Tax
Prices are listed before tax. Where 3dCMS is required to collect it, checkout works out VAT or GST from your address and adds it to the total on the payment page, so you see the real figure before you pay. Somewhere with no such requirement, nothing is added.
Buying as a business, there's a VAT/tax ID field at checkout. An EU business with a valid VAT number owes nothing under reverse charge, so filling it in is the difference between paying the tax and not: it's worth doing at purchase rather than asking for it back afterwards. You can also add or correct it later under Manage billing.
If you go over a limit
Downgrading or cancelling with more than the new plan allows does not delete anything. This is worth stating plainly because it's the thing people assume:
- Every published site stays live and keeps resolving at its URL.
- Everything in your library stays yours and stays downloadable.
- Republishing a site you already have keeps working: the site-count limit only applies to new ones.
- What's refused is adding: new sites, new uploads, new files, until you're back under the limit or on a bigger plan.
When you're over, the usage panel says so in words (which resources are over, by how much, and that nothing was deleted) rather than leaving you to work it out from a colour on a row.
Cancelling
Cancelling in the billing portal is a cancellation at the end of the month you've already paid for, not an instant cutoff. Your plan stays fully live until then, and the Membership section says which date that is: "You're on Starter until 1 September 2026, when your cancellation takes effect." Change your mind before the date and Manage billing restarts it.
If a renewal payment fails, the plan keeps running while the card is retried and the page tells you. That's the one notice worth acting on the day you see it.
Refunds and disputes
These two get treated very differently, and the difference is deliberate.
- A refund changes nothing about your plan. Refunds are usually a conversation and often partial, so being sent $5 back doesn't quietly cost you a tier.
- A chargeback (disputing the charge with your bank) ends the paid plan. Your account drops to free and the subscription is cancelled, at once rather than at the end of the month.
The reasoning is that a dispute isn't a request, it's the money being pulled back through your bank, and next month's charge would go the same way. If you want out, cancelling in the portal is the cheaper and friendlier route for both sides, and it leaves you the month you already paid for.
Dropping to free deletes nothing, exactly as a downgrade doesn't: your sites stay live and your library stays yours, under the over-the-limit rules above.