FAQ & troubleshooting
Quick answers to the questions and snags that come up most often.
Open in the interactive manual →The interactive version has full-text search, a table of contents, and light/dark themes.
"My scene disappeared!"
You've orbited or zoomed away from everything. Press F to frame your selection (or the whole scene). Happens to everyone.
"I can't orbit the camera."
On desktop you must hold Alt while dragging — a plain drag is reserved for selecting. The mouse wheel zooms anytime.
"Web import shows an error."
Import runs through a proxy. On the hosted app, make sure you're signed in — the crawl needs an authenticated session. See Import a real website.
"The Assistant panel is greyed out."
It needs an Anthropic API key. Paste one into Settings ▸ AI Assistant and the panel activates instantly. See Meet the Assistant.
"My textures won't show / a model imported untextured."
If a model uses KTX2/Basis-compressed textures, they're not supported yet — re-export the GLB with PNG/JPEG textures. Also note that decimated models render with a solid color by design.
"It says my scene is too big to autosave."
The browser's local storage is limited (~5 MB), and a heavy imported or generated model can exceed it. Use File ▸ Save As to store the scene on your account, where there's no size limit. See Saving your work.
"Where's my published link?"
Publishing copies it to your clipboard, and your Account page lists every published site with a copy button. The form is 3dcms.info/<handle>/sites/<slug>/.
"I edited my scene but the live site didn't change."
Editing never changes the public site until you publish again — drafts and published sites are independent on purpose.